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In how many countries do you process payrolls?
We have processed payrolls in 100 countries and have capabilities in over 150 countries.  Visit our Country List to search for your specific locations. Celergo is continually adding countries to the list, so if you have payroll needs in a country not listed, please contact us for additional details.
I have expatriate employees, can you help me?
Yes, we can!  One of Celergo’s specialties is managing expatriate payroll administration. We can provide cash delivery to expatriates in the home and host countries, home and host country tax compliance, and consolidation of data for year-end reporting.  Celergo has multiple specialists on staff with expatriate payroll expertise to help you set up and manage your payroll needs around the world.
Will you handle the payments for all of my countries including employee, social programs, and local tax payments?

Yes.  In many situations we manage the funding needs for our clients including all employee payments, social programs, and local tax payments.  This is accomplished in two ways:

1)     Clients provide one payment to Celergo and we handle the currency needs and distribution worldwide.

2)     Celergo obtains a power of attorney over a client’s payroll bank account and we manage the payments.

If a client wishes to distribute the payroll on their own, Celergo will supply the payment details directly to the client for disbursement.

Do I need a bank account in each country?
No, you do not need a bank account in each country unless it is a local requirement.   We can manage all of your funding needs.  If a local bank account is required, Celergo can help you set up the account and if requested, can manage the ongoing payments using that account.
How long does a typical implementation take?
In most cases, implementations take 6 to 8 weeks for small employee groups and several months for larger employee groups.
Can you integrate with my HR system?
Yes, we integrate with multiple HR systems. We can provide upload data for new hires, terminations, and payroll changes for clients’ employees worldwide.
Can you integrate with my accounting system?
Yes, we are currently integrated with clients’ accounting systems to provide general ledger detail for each pay cycle.  Depending on the client’s internal accounting structure, general ledger detail can be set up for each payroll, entity, country or on a worldwide basis.
Will you work directly with my relocation and tax providers?
At your request, we will work directly with your relocation and tax providers to support the management of expatriate programs.  Celergo works closely with a variety of relocation and tax providers today with minimal client involvement!
What types of payroll cycles do you manage?
Although monthly payroll is most common worldwide, Celergo also processes weekly, fortnightly (26 times per year), and semi-monthly (24 times per year).  Many countries have additional cycles for vacation and holiday payments, which Celergo accommodates on a payroll by payroll basis.
What type of clients do you support?
Celergo has clients in a variety of industry sectors including oil & gas, financial services, education, insurance, real estate, technology, and many others.  We provide local and expatriate payroll services to these clients in over 100 countries and counting.
My company is regionally based. Do you support my global payroll needs while interfacing directly with my regional teams?
We have service centers in the United States (Chicago), Singapore, and Hungary (Budapest).  Celergo can support your operations with a Headquarters (Central) approach, where all direction is provided from one location, or from a regional/local approach, where the changes come from the regional or local HR directly to one of our service centers.
Do you manage stock plans and restricted stock units (RSUs)?
We manage the payroll administration of stock plans and RSUs for our clients.  Celergo will work directly with our clients’ stock management companies or with their internal equity teams to ensure the appropriate data is processed through payroll for tax compliance and year-end reporting.
Do you handle full IT integration and transmission?
Clients pass data securely to Celergo utilizing secure FTP sites or via Celergo’s document management technologies.  During the implementation process, we work with our clients to determine the best solution to meet their needs.
What is the typical background of a Celergo employee?
At Celergo, we pride ourselves on hiring and retaining a diverse group of highly talented staff members.  Our employees come from top universities around the world, with many speaking a second or third language.  To date, Celergo’s team communicates with our partners and clients in over 34 languages.  Their role is to partner with our clients utilizing a consultative versus clerical approach.  Celergo employees are continuously looking for ways to improve internal processes, technologies, and the overall client experience.
How do you price your services?

We price our services based on three criteria:

    1. The Country
    2. The number of pay cycles
    3. The number of employees per pay cycle.

Please contact us to obtain a quote.

Do you provide benefits, human resources, and time reporting services?
Each of these services is quite extensive when expanding globally.  As an international payroll provider, we are continuously refining our processes to be more efficient, user-friendly, and quality driven in order to better support our clients’ growing international initiatives.  Therefore, our corporate focus does not include providing benefits, human resources, or time reporting services.  We have many excellent partners who provide these services and we are integrated with many of them to deliver efficient processing.  We would be happy to provide you with a referral.
Is Celergo SSAE 16 Certified?
Yes, Celergo is SSAE 16 certified.  SSAE 16 effectively replaces Statement on Auditing Standards No. 70 (SAS 70) for service auditor’s reporting periods ending on or after June 15, 2011.  The Type 2 certification is technically known as a “Report on Management’s Description of a Service Organization’s System and the Suitability of the Design and Operating Effectiveness of Controls.”  Standard of Control (SOC) 1 reports will be geared towards service organizations that are reporting on controls relevant to internal control over financial reporting (ICFR).
What is the difference between SAS 70 and SSAE 16?

Many of the requirements and overall elements within SSAE 16 are essentially similar to that of SAS 70, with some exceptions as noted below.

  1. Management of the Service Organization will be required to provide a written assertion about the following, which the service auditor will then attest to:
    1. The fairness of the presentation of the description of the service organization’s system;
    2. The suitability of the design of the controls to achieve the related control objectives stated in the description; and
    3. The operating effectiveness of those controls to achieve the related control objectives stated in the description (Type II Only)
  2. During the process of understanding the service organization’s system, the Service Auditor would be required to obtain information that would identify risks that the description of the service organization’s system is not fairly presented or that the control objectives stated in the description were not achieved due to intentional actions by service organization personnel.